Terms of Service

Agreement to Terms

By accessing or using Fresh Spring Commons's services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

Use of Services

Eligibility

You must be at least 18 years old to place orders with Fresh Spring Commons. By using our services, you represent that you meet this age requirement and have the legal capacity to enter into this agreement.

Account Responsibilities

If you create an account with us:

• You are responsible for maintaining the confidentiality of your account credentials
• You agree to provide accurate and current information
• You are responsible for all activities under your account
• You must notify us immediately of any unauthorized use

Orders and Payments

Order Acceptance

All orders are subject to acceptance by Fresh Spring Commons. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing or product information, or suspected fraud.

Pricing and Payment

Regarding pricing and payment:

• All prices are in Singapore Dollars (SGD) and include applicable taxes
• We reserve the right to change prices at any time
• Payment is due at the time of order placement
• We accept credit cards, debit cards, PayNow, and cash on delivery
• A delivery fee may apply for orders below the minimum threshold

Delivery

Delivery terms:

• Estimated delivery times are approximate and not guaranteed
• You must provide accurate delivery address information
• We are not responsible for delays caused by circumstances beyond our control
• You must be available to receive delivery at the specified address
• Failed deliveries due to incorrect information may result in additional charges

Cancellations and Refunds

Order Cancellation

Orders can be cancelled within 5 minutes of placement without charge. After this window, cancellations are subject to a cancellation fee if food preparation has begun.

Refund Policy

We offer refunds in the following situations:

• Order was not delivered
• Order was significantly incorrect
• Food quality issues reported within 30 minutes of delivery
• We were unable to fulfill your order

Refunds will be processed to the original payment method within 5-10 business days.

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Fresh Spring Commons and protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Prohibited Conduct

You agree not to:

• Use our services for any unlawful purpose
• Provide false or misleading information
• Interfere with or disrupt our services
• Attempt to gain unauthorized access to our systems
• Harass or abuse our staff or delivery personnel
• Use automated systems to access our website without permission

Limitation of Liability

To the maximum extent permitted by law, Fresh Spring Commons shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services. Our total liability shall not exceed the amount paid by you for the order in question.

Food Allergies and Dietary Restrictions

While we make efforts to accommodate dietary requirements, we cannot guarantee that our food is free from allergens. Our kitchen handles common allergens including wheat, dairy, eggs, and nuts. Customers with severe allergies should exercise caution.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified Terms.

Contact Information

For questions about these Terms of Service, please contact us: